Business owners operating in a retail capacity probably know that at times this can involve dealing with disgruntled customers or clients. You might also one day have to deal with a customer who injures themselves in your store. As a business owner, the way you conduct yourself in this type of situation can have a profound impact. When the situation is not handled well, you may end up with a lawsuit and having to claim on your general liability insurance. California lawsuits resulting from accidents on business premises are not uncommon.
It’s important to go to the aid of the individual concerned. Be courteous at all times – even if you suspect it to have been a staged fall. Establish whether or not urgent medical attention is required and be quick to summon it if the situation warrants it. You might also summon medical attention if the customer is elderly. This is because the elderly can be particularly vulnerable and some might be more likely to make light of a serious injury that does genuinely require urgent attention.
If your store cameras have captured the event, be sure to keep the footage for your insurer. Contact your agent to report the incident as soon as it is practical to do so. Your general liability insurance in California is there for this type of scenario, as it is designed to offer financial protection if your business is sued. Also, it can provide compensation to those who might suffer a genuine injury on your premises. Contact us if you require more information on general liability insurance.